A Standard Operating Procedure (SOP) is a set of step by step written instructions compiled by an organization to assist employees performing their routine tasks. SOP aim to achieve efficiency, quality output and uniformity of performance, while reducing miscommunication and failure to comply with hotel industry regulations.
Operating procedure refers to a unit's unique procedures, which are not necessarily standard to another unit. The word "standard" can imply that only one (standard) procedure is to be used across all units.
The development and use of SOPs are an integral part of a successful quality system as it provides individuals with the information to perform a job properly, and facilitates consistency in the quality and integrity of a product.
Hotellux provides customized Standard Operating Procedures tailored to your hotel operation.