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Human Resources Benchmark

At Hotellux, we understand that the success of any hotel operation depends largely on the strength, structure, and performance of its people. Our Human Resources Benchmarking services are designed to help hotel owners, operators, and management companies optimize their workforce in line with international best practices, regional standards, and the unique operational needs of each property.

From organizational design to staff productivity, payroll analysis, and departmental structure, we deliver data-driven insights and customized recommendations to build high-performing teams across all departments — from Front Office to Engineering, Housekeeping, Food & Beverage, and beyond.

Whether you are planning a new opening, managing an existing hotel, or restructuring for efficiency and growth, our HR benchmarking solutions provide the clarity and guidance you need to move forward confidently.

What We Can Offer 

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Organizational Structure Analysis

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  • Ideal departmental hierarchy for hotels of different categories and sizes

  • Span of control and supervisory ratios

  • Job titles standardization

Manpower Planning & Headcount Benchmarking

  • Comparative staffing levels by department and hotel type (city/resort/boutique)

  • Staff-to-room ratios

  • Seasonal manpower adjustments

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Salary & Benefits Benchmarking

  • Competitive salary ranges by position and location

  • Benefits comparison (accommodation, meals, insurance, bonuses)

  • Labor cost optimization

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Departmental Productivity KPIs

  • Rooms cleaned per housekeeper per shift

  • Covers per F&B service employee

  • Maintenance work orders completed per engineer

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HR Policies & SOP Review

  • Evaluation and improvement of HR manuals and policies

  • Compliance with labor laws and brand standards

  • Onboarding, training, and performance management SOPs

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Employee Engagement & Turnover Analysis

  • Employee satisfaction benchmarking

  • Turnover rates vs. industry norms

  • Recommendations to improve retention

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Pre-Opening HR Setup

  • Recruitment planning and onboarding timeline

  • Departmental training matrix and soft-opening support

  • Job descriptions and org charts for new hotels

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Mystery HR Audit & Compliance Checks

  • Internal audits of HR practices and files

  • Interviews and anonymous surveys

  • Gap analysis and action plan

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